Haji app Privacy Policy

Welcome to haji app. We know that before signing up on any platform, the biggest question on your mind is — "Where does my data go, and who can see it?" This Privacy Policy is written to answer exactly that.

By using the haji app platform, you are considered to have accepted this Privacy Policy. We take your personal data seriously and are committed to ensuring the highest level of security.

This policy has been written in plain language with Bangladeshi users in mind, so you can understand it fully. If anything is unclear, feel free to reach out to our support team directly.

When you create an account and use our services on haji app, we collect certain necessary information. The sole purpose of this collection is to provide you with the best, safest, and most reliable experience.

1.1 Information Provided at Registration

When you register on haji app, the following information is collected:

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device Information (model, operating system, browser version)
• IP Address & Approximate Location (District Level)
• Login Time & Session Information
• Activity logs on the platform (games played, bets placed, etc.)
• Cookies & Local Storage Data

Haji app uses your information only for specific, legitimate purposes. We never use your data for anything beyond what you have been informed about.

2.1 Primary Use Cases

• Account Management: For registration, login, password reset, and account verification.
• Transaction Processing: To ensure the security of deposits, withdrawals, and financial transactions.
• Customer Support: To resolve your issues and provide support.
• Fraud Prevention: To detect unusual activity and keep the platform and its users safe.
• Legal Obligation: To comply with applicable laws and regulatory authority directives.

2.2 Use for Service Improvement

We analyse overall user behaviour to improve our games, bonus offers, and platform experience. This analysis is based entirely on anonymised, aggregated data — no individual's identity is ever revealed.

2.3 Marketing Communications

If you have given your consent, we may notify you about new promotions, bonus offers, and game updates via SMS or push notifications. You can withdraw this consent at any time from your account settings.

Haji app uses cookies and similar tracking technologies on its website and app. These help make your browsing experience smoother and more personalised.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Haji app never sells your personal data to third parties. However, limited information may be shared in specific circumstances where it is necessary to operate our services.

4.1 When Information May Be Shared

• Payment Processors: To process transactions via Mobile Pay, Nagad, and Rocket.
• Identity Verification Agency: To complete the KYC (Know Your Customer) process.
• Law Enforcement: When required by a court order or legal obligation.
• Anti-Fraud Services: With specialist firms to ensure platform security.

4.2 What We Will Never Do

• Selling personal data to advertisers
• Sharing Data with Third Parties for Marketing Purposes
• Sharing unnecessary data without your consent

Haji app maintains multiple layers of security to protect your data — not just technical, but administrative and physical safeguards as well.

5.1 Technical Security

• 256-bit TLS/SSL encryption — applied to all data transmissions
• Encryption at rest — applied to all stored sensitive data
• Two-Factor Authentication (2FA) — For Account Security
• Brute-Force Resistant Login System
• Regular Security Audits & Penetration Testing

5.2 Administrative Safeguards

• Restricted Staff Access — only authorised personnel can view specific data
• Regular Staff Training — on Data Protection
• Incident response plan — for prompt action in the event of any data breach

Haji app does not retain data beyond what is necessary. Each category of information has a defined retention period.

Once the designated retention period ends, data is securely deleted or anonymised in a way that makes it impossible to identify any individual.

As a haji app user, you have full control over your own data. We want you to stay in charge at all times.

To exercise these rights, email us at support@hajiapp.net or reach out via live chat. We will respond within 30 days.

Haji app strictly does not collect or process data from anyone under the age of 18. Age verification is mandatory at registration.

If we are notified that a minor has registered — whether accidentally or by providing false information — we will immediately close that account and delete all associated data.

Haji app may update this Privacy Policy from time to time, as required by service improvements, new legal requirements, or technological changes.

If any significant changes are made, we will notify you in advance via your registered mobile number or email. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch. Our dedicated Privacy Team is always ready to assist you.